The telecom industry is facing many challenges in present times. Companies are losing money to competition from different directions, including non-core telecom players delivering OTT streaming and voice chat services.
Launch Innovative Services Before Competition with Best Billing Software
Every
telecom operator understands the value of launching a service at the right
time. Especially MVNOs understand this better than any other type of operator
in the market. But they often undervalue the role of their monetization
strategy, and do not always use the best
billing software. This is a classic newbie mistake and before they
realize it, they fall behind the competition. So, if you have recently launched
or are planning to launch an MVNO soon, then prioritize billing software
over everything else if you want to succeed in the extremely competitive
telecom market of today.
The
Value of Point of Sales and Inventory Management
Considering
all things equal, inventory management and point of sales (POS) functionalities
of your billing
software can be the difference between success and failure of your
telecom venture. Below are some reasons why:
·
A quality POS allows you to
manage your inventory at the store
·
Lets you deliver a variety of
complex services in a simple way
·
Improves the productivity of your
representatives by providing them a simple interface that is easy to manage
·
Inventory management feature
allows you to manage and track every aspect of your inventory
·
Helps you reconcile in case of a
dispute
With
all of its cutting-edge features, the best billing software solutions like Telgoo5 can
add real value to your telecom operations.
Real-Time
Billing Software for Best Monetization
The
best billing software is based upon a real-time Online Charging System
(OCS). An OCS lets you monetize prepaid, postpaid, broadband, streaming
services etc. at a single point. A quality OCS, like the one offered by
Telgoo5, enforces credit limits and eliminates the possibility of subscribers
exceeding their allotted quota. You are able to send timely notifications to your
subscribers about the exhaustion of their purchased data or voice calling
minutes.
Real-time
charging allows for convergence in billing. You are able to identify every
service usage and send completely detailed bills to your subscribers. Hence,
the transparency in your billing functions is always maintained.
Vital
Features of the Best Billing Software
To
be called the best
billing software, it should have the following features:
Accurate
taxation and discounting
The
billing system should implement taxes and provide accurate bills to the
subscribers. It should allow you to provide innovative discounts on services
like cross-product discounts. In this day and age, you need a flexible billing
system that fosters innovation and stays updated as per current industry
standards.
Fully-functional
APIs
Application
Program Interface (API) is a key aspect of top billing software. A
billing system that comes with ready-to-use APIs can simplify the daily
operation of an MVNO. For example, if you need a new payment gateway (with the
ability to manage the whole partnership) without any additional efforts, then
an API provided by your vendor can let you do that. Telgoo5 offers some of the
best APIs that can make your complex tasks easy. If you are an MVNO in the US, then
you can screen your customers, remove redundancy in records and even connect
the entire NLAD database via a simple API.
Security
of subscriber data
When
it comes to security, there cannot be any vulnerability in your billing
software. The Telgoo5 system is secured with the latest encryption and
keeps the hackers away. It is a multi-tenant software with access rights. The
admin can assign different usernames and passwords to different parts of the
software, and limit the user capability according to his area of work.
Rapidly Add New Services to Catalog with MVNO-Specific Online Billing Software
Customer
acquisition is the name of the game in an MVNO business. An MVNO
mobile virtual network operator has to compete with its peers and also
major MNOs in the region. So, it has to think on its feet and deliver services
quickly. Due to their technical shortcomings, many MVNOs aren’t able to add new
services and implement aggressive marketing strategies. As a result, they fall
behind in the race. So, it is vital that your MVNO has the right telecom
support system for performing the daily operations.
The
Need for a Dedicated Platform
MVNO/MVNE
operations are very business oriented. However, business functions and technical
operations can only be carried out correctly, if B/OSS and online
billing software related requirements are met. An MVNO/MVNE support
platform needs to incorporate the following to ensure consistent operations:
Operational
support
Faster
provisioning of services, maintenance of inventory and tracking of service
performance are some of the most important aspects of operational support. The
revenue needs to be captured correctly, so that there are no irregularities later.
Responsive and efficient subscriber management is also a major requirement. The
operational support platform should give full control to the MVNO, so they can define
various permissions for the users and at the same time stack up different
services to create attractive bundles for the subscribers.
Business
Support
Everything
from customer management to order management falls under the scope of BSS i.e.
Business Support System. The best telecom services vendor provides an
integrated B/OSS platform that manages business and operation support functions
cohesively. As the technology is evolving, companies are moving to NFV and SDN
for complete digitalization of telecom operations. So, always partner with a
technically superior vendor like Telgoo5, which evolves its operation to meet
the current industry requirements.
Telecom
Billing
Online
billing software forms the crux of today’s
fast-evolving telecom operations. There is an exigent need for a centralized
charging platform like an Online Charging System (OCS) that can charge and rate
services at a single point. This allows MVNO mobile virtual
network operator to send completely itemized bills to its subscribers
with every charge of every service clearly mentioned on it. Convergent telecom
billing enhances the transparency in billing and builds trust in the MVNO’s
subscribers.
Quick
Monetization and Service Launch
A
single-point OCS allows for quick monetization of services, and lets your MVNO
launch services quicker than the competition. So, if your marketing team has a
new idea, you can quickly put into action and reap great results with your
marketing strategies.
Revenue
Assurance and Fraud Control
Every
MVNO is looking to make money. So, it
needs to bolster its operations and prevent any sort of revenue leak.
Therefore, it needs a stable and fully-functional platform that audits
transactions, reconciles carrier bills, detects frauds in their infancy and at
the same time allows for data ingestion from different systems. No matter how
good your online billing software is, if it fails at revenue assurance
then you won’t succeed in the long-term.
API
for Fulfilling Ad Hoc Requirements
A
number of times MVNOs need to add new functionalities to serve their existing
users. But they cannot go through the process of customizing software or buying
a new one. In such cases, they need APIs that can bring in the desired
functionalities. For example, they can add a new payment gateway or access the
services of a shipping vendor by simply installing the relevant API.
Simplifying Business and Operations Support System for MVNOs
B/OSS
is an essential part of MVNO operations. The Operation Support System is
equipped with software components, which allow MVNOs to monitor and analyze its
services. Along with Business Support System (BSS), an OSS
solution lays down a strong foundation for a virtual operator’s
operations. While BSS is used in customer-facing operations, OSS is responsible
for provisioning and delivery of services.
The
Integration of BSS and OSS
OSS
and BSS have linked functions in a telecom operation. They help in managing
IP-based traffic and broadband services. An OSS even diagnoses faults and
provides service assurance information. Along with telecom billing system, BSS
and OSS form the crux of any MVNO’s modern-day operation.
Simplifying
MVNO Operation with an Integrated Platform
Most
MVNOs do not have a diverse operation like major Communication Service
Providers (CSP). They are mostly bit parts players who excel at sales and
marketing. Most of their hardware resources are procured by MVNEs and they get
their Radio Access Network from CSPs. It is the MVNEs who help them get better
deals. This allows MVNOs to price their services at an attractive price point
and woo the subscribers.
Expecting
an MVNO to run a full-scale operation on par with an MNO is simply too much.
And, their understanding of telecom technicalities is also not too good, so
they need a simple solution that can help them perform their daily tasks.
Below
are some essential Business and Operations Support
System functions and telecom billing operations that an MVNO simply has
to perform:
OSS
Functions
·
Provisioning of services
·
Activation of services
·
Tracking customer utilization of
services
·
Revenue capture
·
Monitoring and evaluation of
service performance
BSS
Functions
·
Management of product and
customers
·
Revenue management
·
Order management through various
levels
Telecom
Billing Functions
·
Billing of different services
including IoT, fiber, ISP, prepaid and postpaid
·
Accounting and auditing of trails
·
CDR-based convergent billing
·
Attractive monetization of
services
·
Discounts
·
Taxations
All
this and more needs to be done for an MVNO to be competitive in the market. If
you are an MVNO who is overawed with the list of tasks, it is better to partner
with a vendor that can offer you an integrated telecom support platform.
Important
Characteristics of a Comprehensive Platform
Real-time
and convergent billing
When
you are offerings several services together, you need a single centralized
platform that can charge and rate every service flawlessly. This allows you to
bring in convergence into billing, and deliver completely bifurcated and
detailed invoices to your customers. Also, real-time charging ensures that
every credit limit is enforced and customers never exceed their allotted quota.
This is vital for telecom operators, especially an MVNO who simply cannot
afford the possibility of disputes. With foolproof credit limit enforcement,
the chances of disputes happening decreases considerably.
Assurance
of revenue
MVNO’s
profit margins are low, and it cannot afford to lose any money due to revenue
leakage. A competent billing system that detects frauds and audits trails is
essential for optimal MVNO operations.
Flexible
APIs for adding new functionalities
An
MVNO has to perform different functions, which may evolve over time. As it has limited
capital resources, it cannot frequently overhaul its OSS solutions and
telecom billing functions. Therefore, it needs APIs that can add new
functionalities like integration of databases, payment gateways and
partnerships with new shipping vendors. At Telgoo5, we offer plug and play APIs
that can add new functionalities with a simple installation.
Intuitive
interface
Skip Learning About OSS BSS Architecture and Start Your MVNO ASAP
A lot of MVNOs in the market are not very tech savvy. They might be very clever in sales and marketing, but their understanding of telecom technology, OSS BSS architecture and telecom billing is very limited. However, they have strong reasons to get into the MVNO business because they have the right amount of funding and an innovative idea.
The Immense Value of One-Stop IoT Connectivity Provider
There is no denying the fact that IoT is a vast technology. It has many distinct aspects and require disparate skills and capabilities. One needs to have expertise in different verticals and a partnership with an adept IoT connectivity provider, if he wants to leverage IoT for business benefits.
Recruiting an IoT Services Provider That Can Keep You Connected and Safe
As the world acknowledges the power of IoT, more and more MVNOs are preparing to monetize it. There is a race to provide the best IoT services and increase revenue for the business. But IoT can be a tough technology to handle, especially for MVNOs with limited resources. It requires you to grow in different verticals and at the same time market your product better than your competitors. Add to that the threat of hackers, and you have a very tough task on your hand. Unless you partner with an IoT services provider that can support you in each one of your endeavors.
Realize Endless Possibilities for the Future with a Comprehensive IoT Platform
IoT
is a technology that connects many devices over a network. The unique thing
about IoT tech is that it empowers devices and sensors to interact with each
other autonomously. There is no direct human involvement in decision making at
every stage. As we envision an automated future, a stable IoT
platform becomes the obvious choice for realizing its possibility.
The
Vital Role of IoT Development
IoT
development is the coding of IoT APIs and software for
empowering devices, so they can communicate with each other and perform tasks.
Given the current situation, IoT development has a huge role to play in the
development of smart cities, automated industrial plants and a comfortable
life.
As
the devices are not homogeneous and there are many compatibility issues, it is
required that IoT development is done in a way that brings uniformity.
Interoperability of devices and commoditization are two important criteria for the
success of an IoT
platform. It is vital that we create devices that are embedded with
software that allows for low-power consumption and less use of bandwidth. With
millions and millions of IoT devices predicted in the near future, the data
usage will be in zettabytes and optimized platforms would be needed to sustain
its use on a large scale. Powerful software solutions in the form of
specifically developed SDKs and frameworks will be needed.
Support
for IoT Development with a Stable IoT Platform
Thriving
in the telecom market of today is a tough challenge. Especially for MVNOs,
there is a need to grow across different verticals, so they can offer
sustainable services to their subscribers. But technologies like IoT have made
this task more difficult than ever before. A competent provider of telecom
support services is needed for making this task simpler. A vendor like Telgoo5
can help you in your endeavors with its time-tested telecom services that cover
both the present and future technologies. Have a look:
Growth
in different verticals made easy
From
hardware to networking to software, Telgoo5 covers every base and provides you
access to readymade partnerships with eminent carriers and vendors. You do not
have to allocate new services. Just use Telgoo5
APIs and add new functionalities at the click of a button.
Stable
platform for billing millions and millions of transactions
The
amount of IoT transactions will rise exponentially in the near future. To
provide stable services, you need a stable processing platform that is capable
of accounting for each and every transaction. Backed by a centralized charging
system OCS, Telgoo5 allows you to perform billing in real-time. Hence, every
service is charged and rated correctly, and you are able to send completely
convergent invoices to your subscribers.
Scalable
and secure IoT platform
Scalability
and security are two of the biggest challenges in an IoT use case and Telgoo5
helps you overcome both of them. We have a scalable platform that is secured
with latest encryption to prevent data breaches. Also, we provide a unique
public IP to every connection and bolster the overall security.
Reporting
and analytics
We
help our partners access each and every report via a slave database, which is
updated by a master database that is owned by us. Our IoT platform also integrates
analytics and provides you timely insights, so you can understand trends better
and make informed business decisions in future.
Telgoo5
is a powerful IoT platform that is built from the ground up to support IoT
development innovations of the present and the future. Also, we have a 24x7
customer care department that looks after every customer query and provides
timely resolutions.
Brace Up for a Flood of IoT Devices with Robust IoT Data Connectivity for MVNOs
As
the number of IoT devices increase at a fast rate, the need to support them
with appropriate IoT data
connectivity is also rising. The fact that data requirements will be in
zettabytes in the coming years makes the situation all the more challenging for
mobile virtual operators like MVNOs. As these small-scale operators rely
heavily on the network frequency spectrum provided by the MNOs, they would have
to think out of the box if they truly want to rule the market. The biggest
challenge is to grow across all verticals as IoT requirements are quite
diverse.
Growth
in Different Verticals, But Data is the Key
IoT
is a multi-faceted technology and it requires you to have presence across all
verticals. From SIM delivery to security, you need to provide above par
experience to the subscribers in order to succeed. But the ground-reality is
that the MVNOs are already pushed to the limit. Barring a few MVNOs, most
virtual operators are struggling to keep up with the new industry challenges.
As FCC announces new rules every other day, MVNOs need a platform that allows
them to stay adherent with every new compliance, and at the same time let them
launch attractive IoT offering. Some major verticals that an MVNO needs to grow
in are:
Hardware
IoT
has immense requirements that start from the hardware. Sensors, SIMs and
real-time charging servers are some of the most basic needs for sustaining an
IoT network.
Software
APIs
need to be written for IoT use cases. Non-tech MVNOs do not have the
capabilities to design their own APIs. A telecom services vendor like Telgoo5
has several APIs that are built from the ground up to meet the unique
requirements of its clients. Apart from that, it also excels in adapting to the
industry changes and tech developments very quickly.
IoT
Data
IoT
data has the most important role in the IoT use case.
Unlike regular connectivity, IoT use cases require unique connectivity
solutions ranging from Wi-Fi, mobile connectivity, WLAN, satellite, LoRA,
SigFox etc. An
MVNO requires the right kind of connectivity at its disposal, if it
wants to serve clients from different niches. For example, LoRA is a low power
connectivity solution that can be implemented in situations where bandwidth
requirements are low and sensor discharge is a major issue.
Accurate
IoT Billing
Once
an MVNO has customers, it is important that it treats them right. Bringing in
transparency into billing can build trust amongst subscribers, but it is more
difficult than it seems. A true real-time billing system is required to charge
and rate every service in real-time, so that charges are applied precisely on
every service. Implementation of an Online Charging System (OCS) like the one
provided by Telgoo5 is the key to winning new customers and keeping the
existing customer base satisfied.
Security
IoT
data connectivity is a boon for the evolution of
technology, but it is also the entry point for hackers. With encrypted IoT data,
this threat can be neutralized. At Telgoo5, we not only implement strong
security measures on the data, we also provide a unique public IP for every
connection.
Telgoo5
is one of the leading telecom support services providers for both MVNOs and
MVNEs. We have the right tools and setup to serve your every need. Our
reporting is world-class and we use analytics to improve the efficiency of your
telecom billing services. We provide you the perfect back up in the time of
your need by offering you 24x7 customer support services. Partnering with
Telgoo5 is the best way to monetize and deliver IoT data services.
The Criticality of Telecom Billing Services for New MVNOs
A Mobile Virtual Network Operator (MVNO) plays an important role in the telecom world. It serves the needs of those subscribers who are unsatisfied by the services of major CSPs. But, MVNOs face huge competition, which makes their sustainability a challenge. According to a survey, out of every 10 MVNOs only 1 MVNO succeeds in its endeavors, and the rest 9 lose their focus or lose out to the competition. One of the biggest reasons for the failure of most MVNOs is their inefficient billing. And, it is unforgiveable to have substandard billing services for your subscribers, especially when they are spoilt for choices. So, it is vital and almost critical to harness the power of quality telecom billing services and solutions.
The Role of Telecom Support Companies
A telecom billing and OSS support company can play a huge role in your MVNO’s success. As it exclusively focusses on enhancing the quality of monetization and calculation of service charges, it can offer you the best telecom billing systems at attractive prices. Most MVNOs get their telecom resources from MNOs at a reduced price. But they are unable to maximize their profits because they simply cannot convert these resources into revenue. In this task, telecom billing services offered by a telecom support vendor can provide you the following functionalities and features:
Convergent billing
Convergence in billing is hugely important if you want to say relevant in today’s telecom industry. Convergence implemented via an OCS allows you to deliver bifurcated bills with the mention of every service charge clearly. As a result, your billing becomes more transparent and you gain your customers’ confidence, which is paramount for a small-scale MVNO.
Reporting and analytics
The best telecom billing systems come with the provision of comprehensive reporting. For example, at Telgoo5 – one of the leading MVNO solutions providers – you get uninhibited access to a slave database that is directly updated via a master database, so you can run as many reports as you want and at any time you want. Also, cutting-edge telecom billing services come with AI integrated and offer analytical insights. These insights can be used for understanding subscriber behavior, their preferences and conceptualize MVNO strategies accordingly.
Security, scalability and safety
Telecom billing services are an ongoing phenomenon, which is why; they need to be scalable. A scalable telecom service allows you to add new customers without worrying about the server wilting under the load. Also, your billing services provider should implement cutting-edge security to prevent hackers from stealing valuable customer data. Moreover, the servers that store the billing data should be redundant i.e. the data should be replicated across multiple servers. This will prevent the billing data from getting compromised in case of a natural disaster.
APIs built to address a variety of MVNO challenges
With APIs, you can instantly access new functionalities. You can enhance your billing and at the same time boost the performance of your BSS and OSS. For example, an API can connect you to a vendor without any effort. It also allows you to reuse your existing resources and optimize the process.
At Telgoo5, we provide specialized telecom billing services to MVNOs. Our solutions are secure, scalable and built for the present as well as the future. We also offer 24x7 customer support to our partners, so they can reach out to us and get answers to their queries at any time they want.Access Groundbreaking APIs for Unmatched Agility via Telecom Billing Companies
Due to quickly changing telecom operations, there is an exigent need for agility. But erstwhile telecom billing software services are simply too rigid. Prepaid IN and Offline Charging for postpaid services simply do not work anymore. There is a need to switch to a centralized Online Charging System (OCS) that can simplify the entire billing process. An OCS can charge every service at a single point and allow for the creation of a convergent invoice that reflects all service charges. But an OCS is simply the minimum requirement. You also need Application Program Interface (APIs) that let you integrate new functionalities. And, all this can be done by using the services of competent telecom billing companies.
APIs for Bringing the Much-Needed Agility
APIs allow for a quick revamp of the billing platform without any need for wholesale changes. Primarily, APIs provide the following functionalities:
· Quick access to third-party partnerships
· Repurposing and reuse of services by internal resources and external partners
The Key Benefits of APIs for MVNOs
Mobile Virtual Network Operators are at the last pedestal when it comes to finances. They do not have sufficient monetary resources to match the financial clout of major CSPs. Therefore, they need cost-efficient telecom billing software services that can help them stay competitive. And, this is only possible if the software comes with cutting-edge APIs. Have a look at some advantages that APIs bring to your business:
Innovation of tech internally and amongst close partners
Innovative internal development requires you to simplify information access within the organization. Also, there needs to be certain level of abstraction, which prevents the app from getting misused. Telecom billing companies that provide secure API gateways allow you to use your innovations safely and in a systematic manner. Also, the cost of development is reduced considerably as APIs allow for reusability of services.
Translation of legacy assets quickly
API gateways can be used for translation of legacy assets quickly and efficiently. Also, APIs allow for tailor-made applications that are according to the preference of internal employees like app developers.
Quick mobilization of services
Every service needs to reach mobiles quickly for it to become a revenue-generating asset. This can be done by leveraging services that are revealed by APIs to build symbiotic relationships between software vendors and partners. Organizations can pre-integrate APIs within their mobilization strategies and use the network for faster and improved business results.
Access to third-party partnerships
Third-party partnerships are required by MVNOs as they do not have outreach across all verticals. For example, an MVNO might need to integrate a new database, which can be done easily by an API. Or, it might require an additional payment gateway to serve the needs of its customers, which can also be done via a simple installation of API.
Fortify your Business with AI and Reporting
APIs can become an essential part of your repertoire when it comes to fulfilling complex needs. But it is also vital that an MVNO is able to gauge customer response, market trends and popular customer plans. All this can be done via AI-powered telecom billing software services.
At Telgoo5, we use cutting-edge AI and reporting to provide our partnering MVNOs the best insights. We act as an operational and a strategic partner for your business, and help you achieve your business goals.
