Prioritize Customer Service and Support for Best Subscriber Experience

The telecom industry is facing many challenges in present times. Companies are losing money to competition from different directions, including non-core telecom players delivering OTT streaming and voice chat services.

The value of staple telecom products like voice calling and SMS is receding at an alarming rate. Free Whatsapp messaging, Skype calling, Netflix streaming etc. are frequently eating up into the revenue streams of telcos both big and small. The situation is even more worrisome for MVNOs who have a small customer base and limited resources. Every telecom operator needs the best customer service and support, on top of a high-end billing solution that evokes subscriber trust and interest.

Even the Odds with Better Customer Service and Billing Solution

The time is ripe for MNOs and MVNOs to come up with attractive solutions, and back them up with above par customer service and support. They have a stranglehold over the wireless and broadband connectivity, and they need to exploit it to the maximum. With emerging tech like 5G and IoT, they have a great opportunity to turn the tide in their favor. Below are some advantages of high-quality customer service and real-time billing implemented via an adept telecom support platform:

Maximize customer satisfaction

When your billing is spot on and customer service is flawless, you can create trust amongst your subscribers. It allows you to launch innovative bundle packages of futuristic services with the assurance that they will be appreciated by your subscriber base. A telecom billing platform like Telgoo5 allows MNOs, MVNOs, and MVNEs to work on their core competencies while it takes care of the intricate B/OSS and billing tasks.

Real-time billing advantage

With a convergent billing system, you can create convergent invoices with clear mention of each and every service usage, charging and payments. It is always spot on in enforcing credit limits, which allows you to send timely notifications to your subscribers before they are about to exceed their allotted quota. Hence, the number of disputes due to wrong billing is minimized and customers start to put faith in your services.

Timely additions to your existing platform

Smaller players like MVNOs do not have access to all the cutting-edge resources. Also, they do not have a big reputation in the market.  Lack of connections with carriers and third-party vendors hurt their ambitions to expand. But with APIs, it is possible to access new partnerships and functionalities without spending a whole lot of time and effort. Telgoo5 is already connected with major carriers and vendors, and you can access all the partnerships and manage the whole network via APIs. The plug and play APIs can give you access to databases like NLAD and you can quickly start providing your services to Lifeline customers. Or, if you need a new shipping vendor or payment gateway, a simple API not only lets you access their services, it also allows you to manage the entire partnership via an integrated and easy-to-use platform.

Simplifying billing and B/OSS service delivery

As not all MVNOs are tech savvy, they require an intuitive system that they can master easily. Telgoo5 offers a simple MVNO platform that can be easily understood and used by telecom newbies. It is a multi-tenant platform that is already serving many global telecom services providers.

Complete reporting and analytics

Apart from the B/OSS and billing solutions, Telecom operators require complete reports about their subscribers and partners, which is made available via a dedicated slave database linked to the master database at Telgoo5. Telcos can generate as many reports as they want and at any time they want.

Telgoo5 is a phenomenal platform that simplifies telecom operations and allows MVNOs to grow. Our platform is backed by 24x7 customer service and support, which can help you resolve any issue that you may face while using it.