The telecom industry is facing many challenges in present times. Companies are losing money to competition from different directions, including non-core telecom players delivering OTT streaming and voice chat services.
Showing posts with label Customer service and support. Show all posts
Showing posts with label Customer service and support. Show all posts
Why MVNOs Need Customer Service and Support for Their OSS-Centric Operations?
For a very
long time, MVNOs have remained an integral part of telecom operations. Their
niche is to serve those customers who feel alienated by the services of MNOs in
their areas. Most MVNOs run their operations on restricted budgets, but their
strength lies in innovation and marketing strategies.
