Prioritize Customer Service and Support for Best Subscriber Experience


The telecom industry is facing many challenges in present times. Companies are losing money to competition from different directions, including non-core telecom players delivering OTT streaming and voice chat services.

Share:

Launch Innovative Services Before Competition with Best Billing Software

Every telecom operator understands the value of launching a service at the right time. Especially MVNOs understand this better than any other type of operator in the market. But they often undervalue the role of their monetization strategy, and do not always use the best billing software. This is a classic newbie mistake and before they realize it, they fall behind the competition. So, if you have recently launched or are planning to launch an MVNO soon, then prioritize billing software over everything else if you want to succeed in the extremely competitive telecom market of today.

The Value of Point of Sales and Inventory Management

Considering all things equal, inventory management and point of sales (POS) functionalities of your billing software can be the difference between success and failure of your telecom venture. Below are some reasons why:

·       A quality POS allows you to manage your inventory at the store

·       Lets you deliver a variety of complex services in a simple way

·       Improves the productivity of your representatives by providing them a simple interface that is easy to manage

·       Inventory management feature allows you to manage and track every aspect of your inventory

·       Helps you reconcile in case of a dispute

With all of its cutting-edge features, the best billing software solutions like Telgoo5 can add real value to your telecom operations.

Real-Time Billing Software for Best Monetization

The best billing software is based upon a real-time Online Charging System (OCS). An OCS lets you monetize prepaid, postpaid, broadband, streaming services etc. at a single point. A quality OCS, like the one offered by Telgoo5, enforces credit limits and eliminates the possibility of subscribers exceeding their allotted quota. You are able to send timely notifications to your subscribers about the exhaustion of their purchased data or voice calling minutes.

Real-time charging allows for convergence in billing. You are able to identify every service usage and send completely detailed bills to your subscribers. Hence, the transparency in your billing functions is always maintained.

Vital Features of the Best Billing Software

To be called the best billing software, it should have the following features:

Accurate taxation and discounting

The billing system should implement taxes and provide accurate bills to the subscribers. It should allow you to provide innovative discounts on services like cross-product discounts. In this day and age, you need a flexible billing system that fosters innovation and stays updated as per current industry standards.

Fully-functional APIs

Application Program Interface (API) is a key aspect of top billing software. A billing system that comes with ready-to-use APIs can simplify the daily operation of an MVNO. For example, if you need a new payment gateway (with the ability to manage the whole partnership) without any additional efforts, then an API provided by your vendor can let you do that. Telgoo5 offers some of the best APIs that can make your complex tasks easy. If you are an MVNO in the US, then you can screen your customers, remove redundancy in records and even connect the entire NLAD database via a simple API.

Security of subscriber data

When it comes to security, there cannot be any vulnerability in your billing software. The Telgoo5 system is secured with the latest encryption and keeps the hackers away. It is a multi-tenant software with access rights. The admin can assign different usernames and passwords to different parts of the software, and limit the user capability according to his area of work.

Telgoo5 offers a simple yet functional billing software for MNOs, MVNOs and MVNEs. It has an intuitive interface that makes it easy for telcos to conceptualize their plans and monetize the services. 
Share:

Rapidly Add New Services to Catalog with MVNO-Specific Online Billing Software


Customer acquisition is the name of the game in an MVNO business. An MVNO mobile virtual network operator has to compete with its peers and also major MNOs in the region. So, it has to think on its feet and deliver services quickly. Due to their technical shortcomings, many MVNOs aren’t able to add new services and implement aggressive marketing strategies. As a result, they fall behind in the race. So, it is vital that your MVNO has the right telecom support system for performing the daily operations.

The Need for a Dedicated Platform

MVNO/MVNE operations are very business oriented. However, business functions and technical operations can only be carried out correctly, if B/OSS and online billing software related requirements are met. An MVNO/MVNE support platform needs to incorporate the following to ensure consistent operations:

Operational support

Faster provisioning of services, maintenance of inventory and tracking of service performance are some of the most important aspects of operational support. The revenue needs to be captured correctly, so that there are no irregularities later. Responsive and efficient subscriber management is also a major requirement. The operational support platform should give full control to the MVNO, so they can define various permissions for the users and at the same time stack up different services to create attractive bundles for the subscribers.

Business Support

Everything from customer management to order management falls under the scope of BSS i.e. Business Support System. The best telecom services vendor provides an integrated B/OSS platform that manages business and operation support functions cohesively. As the technology is evolving, companies are moving to NFV and SDN for complete digitalization of telecom operations. So, always partner with a technically superior vendor like Telgoo5, which evolves its operation to meet the current industry requirements.

Telecom Billing

Online billing software forms the crux of today’s fast-evolving telecom operations. There is an exigent need for a centralized charging platform like an Online Charging System (OCS) that can charge and rate services at a single point. This allows MVNO mobile virtual network operator to send completely itemized bills to its subscribers with every charge of every service clearly mentioned on it. Convergent telecom billing enhances the transparency in billing and builds trust in the MVNO’s subscribers.

Quick Monetization and Service Launch

A single-point OCS allows for quick monetization of services, and lets your MVNO launch services quicker than the competition. So, if your marketing team has a new idea, you can quickly put into action and reap great results with your marketing strategies.

Revenue Assurance and Fraud Control

Every MVNO is looking to make money.  So, it needs to bolster its operations and prevent any sort of revenue leak. Therefore, it needs a stable and fully-functional platform that audits transactions, reconciles carrier bills, detects frauds in their infancy and at the same time allows for data ingestion from different systems. No matter how good your online billing software is, if it fails at revenue assurance then you won’t succeed in the long-term.

API for Fulfilling Ad Hoc Requirements

A number of times MVNOs need to add new functionalities to serve their existing users. But they cannot go through the process of customizing software or buying a new one. In such cases, they need APIs that can bring in the desired functionalities. For example, they can add a new payment gateway or access the services of a shipping vendor by simply installing the relevant API.

APIs and online billing software provided by a competent MVNO support platform like Telgoo5 can expedite the pace of service deployment. This allows you to reach your market fast and beat your competitors in the race of customer acquisition. 
Share:

Simplifying Business and Operations Support System for MVNOs

B/OSS is an essential part of MVNO operations. The Operation Support System is equipped with software components, which allow MVNOs to monitor and analyze its services. Along with Business Support System (BSS), an OSS solution lays down a strong foundation for a virtual operator’s operations. While BSS is used in customer-facing operations, OSS is responsible for provisioning and delivery of services.

The Integration of BSS and OSS

OSS and BSS have linked functions in a telecom operation. They help in managing IP-based traffic and broadband services. An OSS even diagnoses faults and provides service assurance information. Along with telecom billing system, BSS and OSS form the crux of any MVNO’s modern-day operation.

Simplifying MVNO Operation with an Integrated Platform

Most MVNOs do not have a diverse operation like major Communication Service Providers (CSP). They are mostly bit parts players who excel at sales and marketing. Most of their hardware resources are procured by MVNEs and they get their Radio Access Network from CSPs. It is the MVNEs who help them get better deals. This allows MVNOs to price their services at an attractive price point and woo the subscribers.

Expecting an MVNO to run a full-scale operation on par with an MNO is simply too much. And, their understanding of telecom technicalities is also not too good, so they need a simple solution that can help them perform their daily tasks.

Below are some essential Business and Operations Support System functions and telecom billing operations that an MVNO simply has to perform:

OSS Functions

·       Provisioning of services

·       Activation of services

·       Tracking customer utilization of services

·       Revenue capture

·       Monitoring and evaluation of service performance

BSS Functions

·       Management of product and customers

·       Revenue management

·       Order management through various levels

Telecom Billing Functions

·       Billing of different services including IoT, fiber, ISP, prepaid and postpaid

·       Accounting and auditing of trails

·       CDR-based convergent billing

·       Attractive monetization of services

·       Discounts

·       Taxations

All this and more needs to be done for an MVNO to be competitive in the market. If you are an MVNO who is overawed with the list of tasks, it is better to partner with a vendor that can offer you an integrated telecom support platform.

Important Characteristics of a Comprehensive Platform

Real-time and convergent billing

When you are offerings several services together, you need a single centralized platform that can charge and rate every service flawlessly. This allows you to bring in convergence into billing, and deliver completely bifurcated and detailed invoices to your customers. Also, real-time charging ensures that every credit limit is enforced and customers never exceed their allotted quota. This is vital for telecom operators, especially an MVNO who simply cannot afford the possibility of disputes. With foolproof credit limit enforcement, the chances of disputes happening decreases considerably.

Assurance of revenue

MVNO’s profit margins are low, and it cannot afford to lose any money due to revenue leakage. A competent billing system that detects frauds and audits trails is essential for optimal MVNO operations.

Flexible APIs for adding new functionalities

An MVNO has to perform different functions, which may evolve over time. As it has limited capital resources, it cannot frequently overhaul its OSS solutions and telecom billing functions. Therefore, it needs APIs that can add new functionalities like integration of databases, payment gateways and partnerships with new shipping vendors. At Telgoo5, we offer plug and play APIs that can add new functionalities with a simple installation.

Intuitive interface

Due to a lack of technical prowess, MVNOs require an integrated platform that is highly functional but easy to use. Telgoo5’s exceptional platform for MVNOs is designed while keeping the interface simple and easy to understand. We also have a 24x7 customer support that can be contacted, if you come across any issues while using our versatile MVNO system. 
Share:

Skip Learning About OSS BSS Architecture and Start Your MVNO ASAP

A lot of MVNOs in the market are not very tech savvy. They might be very clever in sales and marketing, but their understanding of telecom technology, OSS BSS architecture and telecom billing is very limited. However, they have strong reasons to get into the MVNO business because they have the right amount of funding and an innovative idea.

Share:

The Immense Value of One-Stop IoT Connectivity Provider

There is no denying the fact that IoT is a vast technology. It has many distinct aspects and require disparate skills and capabilities. One needs to have expertise in different verticals and a partnership with an adept IoT connectivity provider, if he wants to leverage IoT for business benefits.

Share:

Recruiting an IoT Services Provider That Can Keep You Connected and Safe

As the world acknowledges the power of IoT, more and more MVNOs are preparing to monetize it. There is a race to provide the best IoT services and increase revenue for the business. But IoT can be a tough technology to handle, especially for MVNOs with limited resources. It requires you to grow in different verticals and at the same time market your product better than your competitors. Add to that the threat of hackers, and you have a very tough task on your hand. Unless you partner with an IoT services provider that can support you in each one of your endeavors.

Share:

Realize Endless Possibilities for the Future with a Comprehensive IoT Platform

IoT is a technology that connects many devices over a network. The unique thing about IoT tech is that it empowers devices and sensors to interact with each other autonomously. There is no direct human involvement in decision making at every stage. As we envision an automated future, a stable IoT platform becomes the obvious choice for realizing its possibility.

The Vital Role of IoT Development

IoT development is the coding of IoT APIs and software for empowering devices, so they can communicate with each other and perform tasks. Given the current situation, IoT development has a huge role to play in the development of smart cities, automated industrial plants and a comfortable life.

As the devices are not homogeneous and there are many compatibility issues, it is required that IoT development is done in a way that brings uniformity. Interoperability of devices and commoditization are two important criteria for the success of an IoT platform. It is vital that we create devices that are embedded with software that allows for low-power consumption and less use of bandwidth. With millions and millions of IoT devices predicted in the near future, the data usage will be in zettabytes and optimized platforms would be needed to sustain its use on a large scale. Powerful software solutions in the form of specifically developed SDKs and frameworks will be needed.

Support for IoT Development with a Stable IoT Platform

Thriving in the telecom market of today is a tough challenge. Especially for MVNOs, there is a need to grow across different verticals, so they can offer sustainable services to their subscribers. But technologies like IoT have made this task more difficult than ever before. A competent provider of telecom support services is needed for making this task simpler. A vendor like Telgoo5 can help you in your endeavors with its time-tested telecom services that cover both the present and future technologies. Have a look:

Growth in different verticals made easy

From hardware to networking to software, Telgoo5 covers every base and provides you access to readymade partnerships with eminent carriers and vendors. You do not have to allocate new services. Just use Telgoo5 APIs and add new functionalities at the click of a button.

Stable platform for billing millions and millions of transactions

The amount of IoT transactions will rise exponentially in the near future. To provide stable services, you need a stable processing platform that is capable of accounting for each and every transaction. Backed by a centralized charging system OCS, Telgoo5 allows you to perform billing in real-time. Hence, every service is charged and rated correctly, and you are able to send completely convergent invoices to your subscribers.

Scalable and secure IoT platform

Scalability and security are two of the biggest challenges in an IoT use case and Telgoo5 helps you overcome both of them. We have a scalable platform that is secured with latest encryption to prevent data breaches. Also, we provide a unique public IP to every connection and bolster the overall security.

Reporting and analytics

We help our partners access each and every report via a slave database, which is updated by a master database that is owned by us. Our IoT platform also integrates analytics and provides you timely insights, so you can understand trends better and make informed business decisions in future.

Telgoo5 is a powerful IoT platform that is built from the ground up to support IoT development innovations of the present and the future. Also, we have a 24x7 customer care department that looks after every customer query and provides timely resolutions.


Share:

Brace Up for a Flood of IoT Devices with Robust IoT Data Connectivity for MVNOs

As the number of IoT devices increase at a fast rate, the need to support them with appropriate IoT data connectivity is also rising. The fact that data requirements will be in zettabytes in the coming years makes the situation all the more challenging for mobile virtual operators like MVNOs. As these small-scale operators rely heavily on the network frequency spectrum provided by the MNOs, they would have to think out of the box if they truly want to rule the market. The biggest challenge is to grow across all verticals as IoT requirements are quite diverse.

Growth in Different Verticals, But Data is the Key

IoT is a multi-faceted technology and it requires you to have presence across all verticals. From SIM delivery to security, you need to provide above par experience to the subscribers in order to succeed. But the ground-reality is that the MVNOs are already pushed to the limit. Barring a few MVNOs, most virtual operators are struggling to keep up with the new industry challenges. As FCC announces new rules every other day, MVNOs need a platform that allows them to stay adherent with every new compliance, and at the same time let them launch attractive IoT offering. Some major verticals that an MVNO needs to grow in are:

Hardware

IoT has immense requirements that start from the hardware. Sensors, SIMs and real-time charging servers are some of the most basic needs for sustaining an IoT network.

Software

APIs need to be written for IoT use cases. Non-tech MVNOs do not have the capabilities to design their own APIs. A telecom services vendor like Telgoo5 has several APIs that are built from the ground up to meet the unique requirements of its clients. Apart from that, it also excels in adapting to the industry changes and tech developments very quickly.

IoT Data

IoT data has the most important role in the IoT use case. Unlike regular connectivity, IoT use cases require unique connectivity solutions ranging from Wi-Fi, mobile connectivity, WLAN, satellite, LoRA, SigFox etc. An MVNO requires the right kind of connectivity at its disposal, if it wants to serve clients from different niches. For example, LoRA is a low power connectivity solution that can be implemented in situations where bandwidth requirements are low and sensor discharge is a major issue.

Accurate IoT Billing

Once an MVNO has customers, it is important that it treats them right. Bringing in transparency into billing can build trust amongst subscribers, but it is more difficult than it seems. A true real-time billing system is required to charge and rate every service in real-time, so that charges are applied precisely on every service. Implementation of an Online Charging System (OCS) like the one provided by Telgoo5 is the key to winning new customers and keeping the existing customer base satisfied.

Security

IoT data connectivity is a boon for the evolution of technology, but it is also the entry point for hackers. With encrypted IoT data, this threat can be neutralized. At Telgoo5, we not only implement strong security measures on the data, we also provide a unique public IP for every connection.

Telgoo5 is one of the leading telecom support services providers for both MVNOs and MVNEs. We have the right tools and setup to serve your every need. Our reporting is world-class and we use analytics to improve the efficiency of your telecom billing services. We provide you the perfect back up in the time of your need by offering you 24x7 customer support services. Partnering with Telgoo5 is the best way to monetize and deliver IoT data services.


Share:

Popular Posts

Search This Blog

Blog Archive

Subscribe Us

Header Ads

Header ADS

Advertisement

Main Ad

Translate

MVNO AND MVNE SERVICES