5 Best Features of Telecom Billing Systems for Business Success

Every aspect of telecom operation is getting convoluted due to new technologies and a rise in unexpected demands. As competition rises, one cannot dwell on the challenges in front. Any time wasted in bringing new services to market or addressing emerging customer requirements can be fateful. Especially for small and virtual operators (MVNOs),the time to respond to customers’ needs is very small. They need all the support they can muster. Amidst all the resources available to them, hi-tech billing systems can be a major difference maker. The best telecom billing systems can aid in achieving higher customer satisfaction levels and simplifying the whole business process.

Why Telecom Billing Services Can Be Crucial?

A small-scale operator does not have in-house resources to come up with cutting-edge OSS/BSS and telecom billing solutions. One needs to access telecom billing services that are suited for quick monetization and achieving transparency in billing. Below are some reasons why modern billing services can prove detrimental:

·         Access completely convergent billing for printing descriptive invoices with bifurcation of charges. Sending bills that clearly state every service charge, tariff, discount, tax etc. can foster customer trust in your services.

·         When your marketing team devises a strategy, it is as per the current situation in the market. But due to lack of flexibility in telecom billing and monetization, telcos often waste a lot of time. And hence, the opportunity goes by. But with the best telecom billing systems, you can stack up multiple services as per your choice and launch them immediately.

Access best telecom billing systems via Telecom Billing Services

If you are looking for a billing partner, then you need to find the best one in the market. The better your billing is, the more revenue you are likely to generate. An experienced billing partner can provide you a feature-filled billing system. Some of the important functionalities of the best telecom billing systems are:

Intuitive design

A billing system needs to have an intuitive design, so that your employees can use it without any problem. A complex design can hinder the utilization of a software. It is often seen that MVNOs are unable to use many features, because their staff is unable to comprehend the intricacy of the system. The best telecom billing systems have a simple design with an intuitive dashboard.

Analytics

The power of analytics is no secret. And, it has to be leveraged in the telecom industry for beating the competition. Not using analytics is like giving an edge to the competitors. With regular insights about buying trends, classification of user segments and knowledge about competitor strategies, you can stay ready to meet the challenges of the future.

APIs

If you have to overhaul telecom billing services frequently, then you would have to spend a large sum of money. This is simply not justifiable, especially for MVNOs with limited financial resources. Access telecom billing platforms that come with APIs, so you can fulfill any need in future without customizing or replacing your existing telecom billing system. For example, an API can give you instant access to a shipping vendor, a payment gateway or even allow you to integrate databases (e.g. NLAD) with just a simple installation at the client end.

Multi-Tenancy

Multi-tenancy that allows for multiple logins is critical. The best telecom billing systems allow for multiple logins with different user rights. In the multi-tenant environment, access needs to be restricted according to the type of user and security parameters should be defined clearly.

Single-point charging environment

You do not want to charge and rate different services via different systems as it creates confusion in billing tasks. A centralized charging platform like the Online Charging System (OCS) provided by Telgoo5 is needed to perform single-point and convergent billing. Not only that, an OCS can charge every service (prepaid, postpaid, broadband) in real-time and eliminate revenue leakage.

At Telgoo5, we offer the best telecom billing systems to our partners. Our billing platform is robust, real-time, secure and supported by a 24x7 NOC team.

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Meet Customers’ Exact Requirements Reliably with Foolproof Diameter Charging

Telecom industry is always evolving. Whether it is technology, type of service or architecture; there is always something transforming, and most of the times changing for the good. Telecom architecture has also seen many alterations in the recent times. The revamping of Radius interface into the much improved Diameter interface has been at the forefront of the major changes that have taken place in the recent times. Diameter charging has become the status quo in the telecom industry, and essential for rightful operations of modern-day telecom operations.

Why Diameter Charging is better than Radius Charging?

Radius was conceptualized for implementing fundamental authentication for dial-up internet connections. In a common Radius authentication case, a user of services supplies his credentials i.e. username and password to log into a server. The server then checks/authenticates the credentials against a central LDAP policy store. Although Radius has being effective in the past, it is not ideal for IMS, in which, a present-day service subscriber uses different types of automatically delivered Telecom Services.

Compared to the Radius authentication method, Diameter Charging has the following advantages:

1.      Trustworthy AAA message transmission over TCP/SCTP protocol

2.      Equipped failover mechanism that ensures consistent message service delivery

3.      Based on peer to peer network architecture, it allows for greater versatility in authentication

4.      Transmission of AAA messages securely utilizing IPSec or TLS

Diameter charging is the gold standard for modern-day charging and billing process. To ensure that you are able to reap maximum rewards out of a billing operation, it is essential to complement diameter charging with a modern-day telecom billing platform.

Leverage Diameter Charging with Versatile Telecom Platform

Diameter charging is simply a part of telecom architecture. For complete success of a telecom operation, there are many elements that need to come together. Have a look:

1.      Convergence in billing – A centralized charging architecture is essential to bring in convergence into billing. An Online Charging System (OCS) charges every service in real-time and allows telcos to create and deliver a single invoice. The creation of a single invoice brings in transparency into the billing tasks and allows telcos to build a bond of trust with their subscribers. Also, in these times where the number of telecom services is increasing consistently, there is a need to organize billing into a compact and easy-to-understand operation.

2.      Reporting and analytics – The intricacy of telecom operations can be simplified if you have complete access to reporting and analytics tools. For a telecom operator to be successful, it needs to decipher the trends and understand customer behavior. Reporting and analytics provide telcos complete information about customers’ whereabouts, their roaming charges, the kind of services they use, credit limit etc. At Telgoo5, you get access to complete reporting functionality as we provide you a slave database that is directly updated by a master database.

Security of information – The billing system holds vital subscriber information that simply cannot fall into the wrong hands. It would be calamitous for a telco to lose customer’s credit card or bank account information to a hacker. Therefore, it is essential to opt for a robust billing system that keeps all the information encrypted. Telgoo5 is a next-gen MNO/MVNO/MVNE platform that excels at securing information and allows for consistent telecom operations.

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