The world of telecom is at war. The fight between operators is causing
major fluctuations in service delivery. New schemes and plans are launched from
all corners by operators big and small, real and virtual, and with varied
capabilities. There is no guarantee of success even if you are maintaining a
high level of service delivery.
Millennials are becoming the major consumers of telecom services, and
quality alone is not enough for them. They want to be treated special, they
want complete control over their plans, and most importantly they want
something that is better than what their peers are using. Considering these
requirements and an unpredictable nature of demand, it has become crucial to
employ an online
billing software solution that is flexible and can scale to the
emerging requirements of telecom operators. This is the only way you can expect
to fulfill the requirements of modern-day customers and gain a leg on your
competitors.
Essential Elements of Online Billing
Software
Online
billing software solutions need to meet
certain essential requirements of telecom businesses, in order to be worthwhile
for a call center operation. Have a look at some essential elements of such
software:
Centralized platform for one-stop
billing
There are simply way too many services in the telecom domain that need
to be accounted for by an operator, in order to bill the subscribers correctly.
In the past, IN and OFCS (Offline Charging System) were utilized to charge
prepaid and postpaid services respectively. But these systems simply cannot
keep up with the major requirements of today. Modern-day operators have to account
for a wide range of services like broadband, video streaming, IoT, 5G etc. The
sheer scope of the new-age services is immense, and charging them via different
platforms can create complete chaos in telecom billing. The best approach is to
employ an online billing software
solution that supports a centralized architecture with an Online Charging System (OCS).
Convergent billing
A real-time online charging system allows telcos to deliver a single
invoice that reflects charges for each and every service used by subscribers.
Not only convergent billing is convenient for subscribers, it also ensures that
your customers and customer support representatives are on the same page.
Convergent billing, when done right, prevents customers from exceeding their allotted
quota of services, as it provides timely notifications. Therefore, the chances
of disputes are minimized, and even if there is a dispute, it can be sorted out
by referring to the reports generated by the billing
platform.
Flexibility in devising service bundles
Exciting packages are what attract subscribers towards a particular
operator. Hence, it is essential that you have a telecom online billing software solution that allows you to stack as many
services in as many combinations as you want. At Telgoo5, we offer a flexible telecom
services platform that not only helps you stack up different services (as
you wish) and create exciting offerings but also enables you to provide
discounts.
A range of APIs for meeting ad hoc
requirements
For delivering telecom services that are always in sync with emerging
customer expectations, you need to be prepared with Application Program
Interface (API) solutions that solve ad hoc requirements quickly. Customizing
or overhauling an online billing software
solution is a costly endeavor; therefore, you need a telecom platform that
supports a wide range of APIs.
Telgoo5 is an amazing platform that is devised specifically to meet the
ever-changing requirements of modern-day MNOs, MVNOs and
MVNEs. Partnering with Telgoo5 is a recipe for success, a sure shot way
to beat the competition.
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