The Criticality of Telecom Billing Services for New MVNOs

A Mobile Virtual Network Operator (MVNO) plays an important role in the telecom world. It serves the needs of those subscribers who are unsatisfied by the services of major CSPs. But, MVNOs face huge competition, which makes their sustainability a challenge. According to a survey, out of every 10 MVNOs only 1 MVNO succeeds in its endeavors, and the rest 9 lose their focus or lose out to the competition. One of the biggest reasons for the failure of most MVNOs is their inefficient billing. And, it is unforgiveable to have substandard billing services for your subscribers, especially when they are spoilt for choices. So, it is vital and almost critical to harness the power of quality telecom billing services and solutions.

The Role of Telecom Support Companies

A telecom billing and OSS support company can play a huge role in your MVNO’s success. As it exclusively focusses on enhancing the quality of monetization and calculation of service charges, it can offer you the best telecom billing systems at attractive prices. Most MVNOs get their telecom resources from MNOs at a reduced price. But they are unable to maximize their profits because they simply cannot convert these resources into revenue. In this task, telecom billing services offered by a telecom support vendor can provide you the following functionalities and features:

Convergent billing

Convergence in billing is hugely important if you want to say relevant in today’s telecom industry. Convergence implemented via an OCS allows you to deliver bifurcated bills with the mention of every service charge clearly. As a result, your billing becomes more transparent and you gain your customers’ confidence, which is paramount for a small-scale MVNO.

Reporting and analytics

The best telecom billing systems come with the provision of comprehensive reporting. For example, at Telgoo5 – one of the leading MVNO solutions providers – you get uninhibited access to a slave database that is directly updated via a master database, so you can run as many reports as you want and at any time you want. Also, cutting-edge telecom billing services come with AI integrated and offer analytical insights. These insights can be used for understanding subscriber behavior, their preferences and conceptualize MVNO strategies accordingly.

Security, scalability and safety

Telecom billing services are an ongoing phenomenon, which is why; they need to be scalable. A scalable telecom service allows you to add new customers without worrying about the server wilting under the load. Also, your billing services provider should implement cutting-edge security to prevent hackers from stealing valuable customer data. Moreover, the servers that store the billing data should be redundant i.e. the data should be replicated across multiple servers. This will prevent the billing data from getting compromised in case of a natural disaster.

APIs built to address a variety of MVNO challenges

With APIs, you can instantly access new functionalities. You can enhance your billing and at the same time boost the performance of your BSS and OSS. For example, an API can connect you to a vendor without any effort. It also allows you to reuse your existing resources and optimize the process.

At Telgoo5, we provide specialized telecom billing services to MVNOs. Our solutions are secure, scalable and built for the present as well as the future. We also offer 24x7 customer support to our partners, so they can reach out to us and get answers to their queries at any time they want.

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Access Groundbreaking APIs for Unmatched Agility via Telecom Billing Companies

Due to quickly changing telecom operations, there is an exigent need for agility. But erstwhile telecom billing software services are simply too rigid. Prepaid IN and Offline Charging for postpaid services simply do not work anymore. There is a need to switch to a centralized Online Charging System (OCS) that can simplify the entire billing process. An OCS can charge every service at a single point and allow for the creation of a convergent invoice that reflects all service charges. But an OCS is simply the minimum requirement. You also need Application Program Interface (APIs) that let you integrate new functionalities. And, all this can be done by using the services of competent telecom billing companies.

APIs for Bringing the Much-Needed Agility

APIs allow for a quick revamp of the billing platform without any need for wholesale changes. Primarily, APIs provide the following functionalities:

·         Quick access to third-party partnerships

·         Repurposing and reuse of services by internal resources and external partners

The Key Benefits of APIs for MVNOs

Mobile Virtual Network Operators are at the last pedestal when it comes to finances. They do not have sufficient monetary resources to match the financial clout of major CSPs. Therefore, they need cost-efficient telecom billing software services that can help them stay competitive. And, this is only possible if the software comes with cutting-edge APIs. Have a look at some advantages that APIs bring to your business:

Innovation of tech internally and amongst close partners

Innovative internal development requires you to simplify information access within the organization. Also, there needs to be certain level of abstraction, which prevents the app from getting misused. Telecom billing companies that provide secure API gateways allow you to use your innovations safely and in a systematic manner. Also, the cost of development is reduced considerably as APIs allow for reusability of services.

Translation of legacy assets quickly

API gateways can be used for translation of legacy assets quickly and efficiently. Also, APIs allow for tailor-made applications that are according to the preference of internal employees like app developers.

Quick mobilization of services

Every service needs to reach mobiles quickly for it to become a revenue-generating asset. This can be done by leveraging services that are revealed by APIs to build symbiotic relationships between software vendors and partners. Organizations can pre-integrate APIs within their mobilization strategies and use the network for faster and improved business results.

Access to third-party partnerships

Third-party partnerships are required by MVNOs as they do not have outreach across all verticals. For example, an MVNO might need to integrate a new database, which can be done easily by an API. Or, it might require an additional payment gateway to serve the needs of its customers, which can also be done via a simple installation of API.

Fortify your Business with AI and Reporting

APIs can become an essential part of your repertoire when it comes to fulfilling complex needs. But it is also vital that an MVNO is able to gauge customer response, market trends and popular customer plans. All this can be done via AI-powered telecom billing software services.

At Telgoo5, we use cutting-edge AI and reporting to provide our partnering MVNOs the best insights. We act as an operational and a strategic partner for your business, and help you achieve your business goals.

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Leverage the Best Telecom Billing Systems for MVNOs & Deliver Services Fast

Telecom operations are always evolving. There is always something new coming into the industry that needs to be monetized and delivered to the subscribers. The onus of doing this task rests on the shoulders of MNOs and MVNOs.

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Be Part of a Change in the Telecom Industry with the Best MVNO Solutions

In the past, telecom industry was ruled by a handful of telcos who had complete monopoly in the market. But the introduction of MVNO model has changed the scene to some extent. However, the current world situation in the light of Covid-19 is not looking very good for any business. It is a time where businesses are stagnant, but the telecom industry still has hope. Due to the importance of connectivity in these times of lockdowns, MVNOs can actually break new ground and emerge as prominent household names. All they need to do is differentiate themselves from the rest, and find the MVNO solutions that can help them in their business endeavors.

Emerging MVNO Trends in Telecom

For an MVNO in telecom industry, there are several things that they need to do if they want to sustain themselves. Have a look at some of the important trends they should follow:

Employ new technologies quickly

For MVNO and MVNE to break new ground in the industry, it is important that they employ the latest innovations before it’s too late. Some of the most important technologies that can help them prosper are: eSIM for targeting new-age users, NFV for improving the efficiency of B/OSS and integration of AI as part of MVNO Billing Software. Apart from that, they also need to give some thought to the evolving but not yet mainstream tech like edge computing and blockchain. It is important to stay abreast of the latest technology as it helps you climb the bandwagon quickly when a new innovation arrives in the industry.

Leverage 5G for maximizing MVNO potential

5G is not just any technology but a gamechanger. This is the reason why we haven’t mentioned it in the previous section. 5G is going to bring in new opportunities for MVNOs in telecom industry. With 5G slicing becoming a norm, it would be possible for MVNOs to package AI/Big Data services along with cloud services to their customers. Such packages will benefit smaller enterprises (due to cost-effectiveness) and they will become permanent MVNO customers.

MVNO for low income group subscribers

Databases like NLAD are already used in the US for bringing services to people with low purchasing power. In the future, we are expected to see a rise in this trend as more and more MVNOs from across the globe would start offering services on similar lines. In their endeavors, they would receive support from the governmental bodies, which will make their venture a profitable one.

More focus on specific market segments

Although this has remained a common trend for a long time, we are likely to see an increased focus on specific niches. For example, some MVNOs would specially cater to the youth and offer them self-service platforms, flexible choices, mobile currencies, different payment options and more data. In the same vein, other MVNOs would exclusively target mature users and focus on calling and SMS at a lower rate. Such specific endeavors would create an image for the MVNOs, which will help them survive in the market.

In order to stay abreast of the latest trends, it is essential that MVNOs employ a cutting-edge MVNO billing software like the one offered by Telgoo5. At Telgoo5, you also get multiple APIs that let you add new functionalities with a simple installation. We also provide dedicated support to our customers, and do our level best to solve their issues in their time of need.

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