6 Things a Virtual Operator Should Know About a BSS Billing System

As the reach of telecom services increase, we are at a stage where MVNOs have become an essential part of the telecom industry. The fact that telecom operators are simply incapable of catering to the likes of every single customer in the market, an MVNO becomes the ideal choice for filling up this void. 

There are other MVNOs in the market as well whose main objective is to improve the image of their brand. By offering telecom services under the flagship of its brand, an MVNO can maximize its exposure to its customers e.g. a bank can start an MVNO to build new bridges with its customers. However, these MVNOs are not inherently knowledgeable about telecom operations and may need help when it comes to monetizing and delivering their offerings. Therefore, it is important for them to know the role of BSS billing system and billing software.

5 Things Every MVNO Should Consider Before Launch

An MVNO launch can be tricky, especially for those with no knowledge of the field. Below are 6 important points that every MVNO owner should consider before launch:

1.      Scalability – As the requirements of a telecom operation can increase at any time, you need scalable OSS BSS solutions that can meet the emerging requirements without any need for wholesale changes. A scalable platform like Telgoo5 can go a long way in making MVNO operations future proof. 

2.      Application Programmable Interface – APIs add new functionalities into an existing telecom services platform conveniently. It is simple to add a new payment gateway or alliance with a shipping vendor or even integrate an IVR that is customized to meet the unique requirements of your business. Always partner with a vendor that has multiple APIs at its disposal for a variety of business use cases.

3.      Custom reporting and analytics – A telecom platform integrates both BSS and OSS solution. A large amount of information passes through the telecom services platform and it is important to analyze this information for forging new business strategies. Hence, it is vital that an MVNO has access to all the reports, which are generated by the service partner. At Telgoo5, you get a slave database i.e. constantly updated by the master database thus providing you all the information related with billing and telecom transactions.

4.      Safety of data – Vital customer information is stored in the telecom billing software, which you simply cannot afford to lose. Hence, it is imperative that you employ a cloud-based telecom billing platform, which saves data on multiple datacenters. So, when there is a disaster at one particular location, the billing information stays safe at another datacenter.

5.      Security – Security is just as important as safety if not more. The security can be implemented with robust encryption that is constantly updated by the BSS billing system vendor. 

Support for new tech – As profit margins through traditional services depreciate, it is high time that MVNOs offer support for new tech. Technologies like IoT require new functionalities like OTA (Over the Air) firmware upgrade, which is vital for consistent operation of IoT sensors and devices without any disruption. At Telgoo5, you get access to a platform that is constantly updated to meet emerging technologies.