Why Your MVNO Needs the Best Billing Software for Its Growth?

Modern-day operations in almost every field are going through quick transitions. As telecom industry expands and the number of subscribers increases, large-scale operators i.e. MNOs are trying their hardest to mold their offerings according to the interests of general public.

But, there are several customer segments that have peculiar needs, which are too hard to be addressed by a limited number of MNOs. This is where virtual operators that go by the name of MVNOs come into the picture.

The Importance of Billing Software for MVNOs in the Telecom Industry

Mobile Virtual Network Operators (MVNOs) fill the spaces left by MNOs and serve those customers who MNOs can’t attract with their own services. Depending on their wherewithal and resources, MVNOs can be classified as skinny, thin, branded reseller and full MVNOs.  Irrespective of the kind of MVNO that you run, the billing software utilized in the daily operations plays a huge role in the overall performance of work. Therefore, it is important for MVNOs to employ the best billing software that can help them with:

Transparency in billing with complete convergence

There are so many telecom services used by subscribers nowadays that sending different bills for each service would become very inconvenient. A better option is to utilize a telecom billing system that has a centralized charging system like OCS, which charges every service and allows for the creation of detailed and fully-bifurcated invoices. A true real-time interface between OCS and PCRF ensures that all services are charged correctly, which further down the line fosters customer trust and creates transparency in billing.

Self-service option for customers

Young and educated modern-day subscribers want self-service options that they can use for creating their own telecom services plans. Thus, it is important to select the best billing software that comes with this feature.

Analytic capabilities

The billing system is the place where a lot of data is ingested. It is the perfect place to embed analytics capabilities for deriving automatic insights that can be utilized for devising future strategies. Analytics can make you aware of ongoing trends. For example, you may get to know about your subscribers’ propensity to buy a router after upgrading their broadband connection. Thus, allowing you to package your own routers along with the broadband services that will ultimately help you boost your sales.

Application Program Interface

The best billing software providers like Telgoo5 offer their own APIs to address the ad hoc requirements of MVNOs. An API can be easily installed to access new functionalities that were not a part of the billing system originally. Case in point being, if some of your subscribers want a particular payment gateway that you don’t have, then you can install the relevant API and instantly make the new payment gateway available to your subscribers.

Security of subscriber data

No billing software can be considered the best billing software if it compromises on the security of subscribers’ information. Information like email address, postal address, account information, credit card details etc. are kept within the billing system. Hence, proper security measures in the form of robust encryption need to be implemented for preventing unauthorized access.